Dear 3EX Users,
Thank you for your continued support and trust! We will be taking down AI-related services for a platform upgrade. Please carefully review the following important details and prepare accordingly:
1.Service Offline Time
AI services will be officially offline on January 16,2025, at 16:00 (UTC+8). All AI functions will cease at that time. Please complete the necessary actions in advance.
2.User Action Reminder
To ensure the safety of your funds, please complete the following actions as soon as possible:
- Fund Transfer: Transfer funds from your AI account to your spot account.
- Position Closing: Actively close all positions in your AI account. Any positions left open will be automatically closed by the liquidation engine at market price, which may result in losses. Please manage your risks accordingly.
We recommend taking action early to avoid any impact on your asset plan due to liquidation mechanism.
3. Forced Upgrade Reminder
After the update, users will be required to upgrade the app. Please follow the pop-up prompts to complete the upgrade for continued access to platform features. If you encounter any issues, please contact customer service for assistance.
4. Historical Records Notification
AI-related transaction history and records will no longer be retained after the service shutdown.
📌Reminder
We sincerely apologize for any inconvenience caused during the service shutdown and platform upgrade! Please complete the fund transfer and position management operations as soon as possible. If you have any questions, feel free to contact the 3EX customer service team, and we will be happy to assist you.
Thank you for your understanding and support. We look forward to providing you with even better services!
3EX Team
January 15, 2025