1.What Do I Need to Do Before Using Simplex?
1.1 Complete 2nd-Level KYC Verification
Before using Simplex, ensure your 3EX account has completed the 2nd-Level KYC verification. For details, please refer to: How to Complete KYC Verification（APP）
1.2 Prepare Valid Identification Documents
For your first purchase using Simplex, you'll need to upload an ID card, passport, or driver's license for identity verification. Make sure you have valid documents ready.
2.Simplex Support
If you encounter any issues during the process, refer to Simplex's Help Center, or submit a ticket via Simplex Support for further assistance.
3.How to Buy Cryptocurrency Using Simplex on the 3EX Web?
3.1 Access the 3EX official website via your browser (https://www.3ex.com/), log in successfully, and click on [Buy Crypto] in the top navigation bar.
3.2 Enter the Payment Amount and Choose Fiat Currency
Currently available coins include: USDT, BTC,ETH,DOGE,LDO,MANA,MKR,PEPE,SHIB,TRX,UNI,WLD,XRP
3.3 Fill in the information and review the payment details on the right. Carefully read the disclaimer, and once confirmed, tick the box indicating that you have read and agreed to the disclaimer. Finally, click "Buy Crypto Now" to proceed to the Simplex page.
3.4 Follow the instructions on the Simplex page and enter your payment details as prompted. Once confirm, tick "I have read and agreed to the disclaimer," and click "Next" to proceed.
3.5 In the Simplex verification page, enter your billing details as prompted, confirm, and click Next.
3.6 Enter your personal details accurately and click Pay Now to proceed to the payment verification page.
3.7 Open your email inbox, retrieve and enter the verification code, then click Verify.
3.8 For first time users, you need to complete Simplex verification.
- Follow Simplex prompts for identity verification, including:
- ID photos (front and back).
- Personal photo.
- Completing a questionnaire.
3.9 Once the verification is completed, your purchase will be successful.
3.10 You can view transaction records on the Orders or deposit page. Alternatively, check your received assets in Assets > Spot Account.
Notes:
1.Daily limit: $10,000 USD. Monthly limit: $50,000 USD (including fees).
2.Live quotes are for reference only. Actual prices depend on the Simplex payment page.
3.After purchase, track the transaction in Simplex Order Status or the 3EX deposit page.
4.For assistance, contact Simplex customer support.
Simplex FAQs:
- What payment methods does Simplex support?
- What’s the difference between using a credit card and a debit card?
- Why is my region unsupported?
- What is the KYC verification process?
- What happens if I don’t complete the verification process?
- How long does it take for payment approval or rejection?
- Why was my payment declined after processing?
- My payment was approved, but I haven’t received my crypto. Why?
- Can I cancel a transaction?
For more information, visit the Simplex Help Center.