When using the 3EX digital asset trading platform, if you encounter situations where you cannot receive mobile verification codes, email verification codes, or other notifications, please try the following steps:
Mobile verification code
Please try to request the verification code multiple times and wait patiently for a while, as there may be a delay in sending the verification code sometimes.
Check if your mobile phone has installed third-party software or applications that may intercept SMS verification codes. You can adjust the relevant settings or add the 3EX platform to the trusted list.
Email verification code
Check your email's spam folder, as sometimes verification code emails may be mistakenly classified as spam. You can add the sender's address of 3EX to the whitelist or mark it as non-spam to ensure normal receipt of verification code emails.
If you still can't receive emails from the 3EX platform, you can try the following:
Confirm that you are using the email address bound at the time of registration, and make sure it is correct.
Check the settings of the email client to ensure that there are no security conflicts caused by firewalls or antivirus software.
Check if your mailbox is full. If the mailbox capacity is full, it may cause problems in sending or receiving emails normally. Please clean up some old emails to free up space.
It is recommended to choose mainstream email service providers, such as Gmail, QQ, Outlook, etc. These email service providers are usually more reliable in verifying email delivery.
If you still can't solve the problem or have any questions, please contact our customer service team in time. They will be happy to help you solve the problems of receiving emails and verification codes. We are committed to providing you with a good user experience and quality service.
3EX related links:
English：
Website: https://www.3ex.com/
Twitter: https://twitter.com/3exglobal
Telegram：https://t.me/global_3ex
Discord：https://discord.gg/KHVVnPgpeT
Facebook: https://www.facebook.com/profile.php?id=100092234370403
Instagram: https://www.instagram.com/3exglobal/
Medium: https://medium.com/@3ex
YouTube: https://www.youtube.com/@3EXGLOBAL