Welcome to 3ex.com (hereinafter referred to as "3EX," "this website," or "the website"). This website is a digital asset trading platform, and your use of this website will be provided by WEB3EXCHANGE LIMITED (abbreviated as "3EX" or "we" ). We highly value your personal privacy and data security. Please read the following Privacy Policy to understand how we handle the personal information you provide when using this website.
Definitions
Some terms in this privacy policy are defined as follows:
1.1 Digital Assets
"Digital assets" refer to digital assets (also known as "virtual financial assets", "convertible virtual currencies", "cryptocurrencies", "virtual currencies", "digital currencies" or "digital commodities"), such as Bitcoin or Ethereum, which are based on cryptographic protocols of computer networks that can be (i) centralized or decentralized, (ii) closed or open source, and (iii) used as a medium of exchange and/or value storage.
1.2 Personal Information
"Personal Information" means any information that can directly or indirectly identify you individually or in combination with other data, such as your name, email address, username, contact information, identification number, location data, online identifiers (such as IP address and device ID, or one or more factors specific to your physical, economic, cultural, or social identity).
Please note that we may collect and use other types of information that are not personal information, but that may include data used to identify specific information about you. If we use such information in combination with other information, such information may also be considered personal information and be subject to the protection of this privacy policy.
If you have any questions about how we handle your information, please feel free to contact us at any time.
2.Collection of Personal Information
The 3EX Exchange collects users' personal information, including but not limited to name, ID number, mobile phone number, email address, and account transaction records.
2.1. When you use this website, we may collect your IP address, location, and other information, and use technologies such as cookies to track your every action.
2.2. If you wish to use the services provided by this website, you need to fill in and provide the following two types of information:
(1) Identity information: These information can help us verify whether you are eligible to register as a member of this website, including but not limited to your name, residential address, other identification documents issued by your government to prove your identity and corresponding number, and all other information that helps us verify your identity (hereinafter referred to as "Identity Information").
(2) Service information: This type of information helps us contact you and provide services to you, including but not limited to your phone number, valid email address, mailing address, and your debit card and/or other account numbers (collectively referred to as "Service Information").
2.3. When you use this website or the services provided by this website, we may collect more necessary information through our exclusive email or other methods we consider to meet the relevant requirements to improve the functionality of this website, enhance your experience using this website, improve its services and security, or comply with any court orders, applicable laws, administrative regulations, or any requirements of any competent government authority.
2.4. If you visit any third-party website links listed on this website or any links of our third-party partners, you should agree to and comply with the separate privacy policy formulated by that third-party website. We are not responsible for the content and activities of such websites or partners.
3.Use of Personal Information
3.1 The 3EX platform uses users' personal information for account management, risk control, customer service, marketing, and other activities. We will strictly comply with relevant laws and regulations and only use your personal information when necessary, including but not limited to:
Providing our services and products;
Improving and optimizing our services and products;
Meeting relevant legal and regulatory requirements of government regulatory agencies.
3.2 Unless we have obtained your consent or are in the following situations, we will not share your personal data with third parties (except for partners related to 3EX platform services):
(1) We believe it is necessary to share to enforce the terms of service;
(2) To comply with government agency requirements, including regulatory agencies, law enforcement and/or judicial departments;
(3) Such third parties provide services to us (such as administrative or technical services);
(4) Such third parties are involved in the sale or transfer of our business or any part thereof.
In addition, we have adopted international standards to prevent money laundering, terrorist financing, trade and economic sanctions evasion. When applicable digital asset laws and regulations in any applicable jurisdiction come into effect, we will comply, which may require us to conduct due diligence on our customers. This may include using third-party data and service providers that may cross-reference your personal information with their data.
4.Protection of Personal Information
The 3EX platform takes various measures to protect the security of users' personal information, including but not limited to encryption technology, identity verification, access control, etc.
4.1 Protection of Information Collection
When you use 3EX platform services, we may collect your personal information, such as name, email address, phone number, ID number, transaction records, etc. We will take reasonable measures to protect the security and integrity of your personal information to prevent unauthorized access, use, disclosure, modification or damage to your personal information.
4.2 Security Protection Measures
We will take appropriate physical, electronic, managerial and technical measures to protect your personal information, including but not limited to:
Physical measures: Personal information records will be securely stored in fault-tolerant secure storage;
Electronic measures: Computer data containing your personal information will be stored in computer systems and storage media with strict login restrictions;
Managerial measures: Only staff authorized by us can access your personal information, and these staff must comply with our internal regulations on the confidentiality of personal information;
Technical measures: Encryption technology such as SSL may be used to transmit your personal data;
Other measures: Our network server is protected by appropriate "firewalls".
If you find any security vulnerabilities on our website, please contact us immediately so that we can take appropriate measures as soon as possible.
Despite the above-mentioned technical and security measures, we cannot guarantee the absolute security of information transmitted over the Internet. Therefore, we cannot guarantee that your personal data provided to us through our website is secure at all times. We do not assume any responsibility for any loss or damage that may result or be caused by unauthorized access to your personal data, and we are not liable for such losses or damages.
5.Access, correction, and deletion of your personal data
You have the right to request access, correction, or deletion of personal data we hold about you. If you need to access, correct, or delete your personal data, please contact us through the following email address: support@3ex.com, and indicate "data inquiry" in the subject line.
To protect your privacy and security, we will verify your identity to ensure that you have the right to access such personal data. If you request access to your data, additional information may be required to assist us in verifying your identity.
Please note that in some cases, we may not be able to delete your personal data, such as when it is required by law or for other legal purposes. In such cases, we will explain to you the reasons why we cannot fulfill your request.
6.Marketing
We may use your personal data to send you company news, promotional information, and other information related to the 3EX platform, including the products and services we offer. We may share your personal data with third parties to assist us in conducting marketing and promotional activities or to send you marketing information.
By using the 3EX platform, you agree to receive such marketing communications. However, you may opt-out of these communications at any time by sending an email to support@3ex.com.
Please note that in some cases, we may send you important product-related information such as policy/terms updates and operational notices, which you will not be able to opt-out of receiving such messages.
7.Use of Cookies and Other Technologies
The 3EX platform may use cookies and other technologies to collect user information, including but not limited to IP addresses, device information, and browser types. These technologies include cookies, pixel tags, web beacons, and local storage. We may use these technologies to collect information about your use of our services in order to better serve you and improve your experience.
7.1 We may use cookies and other technologies to collect the following types of information:
Your IP address, device type, and operating system information;
Your behaviors and interactions on our platform, such as the pages you visit and the features you use;
The messages you send or receive on our platform.
7.2 We may use the information collected for the following purposes:
To identify you and verify your login status;
To collect information about your use of our services to improve our services;
To conduct marketing and advertising activities;
To comply with Bank Secrecy Act ("BSA") and Anti-Money Laundering ("AML") programs ("BSA/AML Programs");
To detect irregular or suspicious account activity to ensure the security of your account.
Most browsers accept cookies by default, but you can change your browser settings to refuse cookies as needed. Please note that refusing to use our cookies and other technologies may affect the functionality of the 3EX platform service and your user experience.
8.Privacy Policy Updates
The 3EX platform may update the “Privacy Policy” in accordance with legal requirements or business needs. Users should regularly review and be aware of the latest “Privacy Policy”. We will notify you of any modifications made to the “Privacy Policy” by posting revised versions (including the effective date of the revised version) on this website and highlighting the modified content. Sometimes we may notify you of the modifications made to the “Privacy Policy” in the form of a notice, but this is not our obligation. You should regularly review and be aware of any changes to the “Privacy Policy”. If you do not agree with such modifications, you should immediately cease using this website.
When an updated version of this “Privacy Policy” is published, your continued use of this website indicates that you agree to the update and agree to comply with the updated “Privacy Policy”. We are not liable for any legal or financial consequences resulting from your failure to check the updated “Privacy Policy”.
9.Language
This “Privacy Policy” may be published in different languages. In case of any discrepancies, the English version shall prevail.
10.Contact Us
If you have any questions, suggestions, or comments about our “Privacy Policy”, please contact us through the contact information provided on our official website. We will respond to your inquiry as soon as possible.